How can we help?
Answers to common questions, plus the fastest way to reach us. Current clients, prospects, and anyone who got a text from us are all in the right place.
Current clients
Ad changes, reporting questions, billing, or anything about your account.
[email protected]Getting started
How much do I need to spend on ads?
$750 a month minimum, paid directly to Meta on your own card. That's on top of the management fee. Spend only goes up when the results justify it and you approve it.
How fast will I see leads?
Leads can start soon after launch, but the first four to six weeks are testing and correction. Judge us on the full three months, not week one.
Do you guarantee results?
No. Anyone who guarantees leads or revenue is guessing. What we guarantee is the work: ads written, launched, optimized, and reported on every week.
Do I have to be on camera?
Someone from your business does. Real clips from your own job sites show homeowners who they'd actually be hiring. We write the scripts and add the captions, so it takes minutes, not hours.
Why only Facebook and Instagram?
Because it's what we know best, and doing one platform properly beats spreading thin across four. Meta ads are all we do.
Do you work outside Pennsylvania?
Right now we focus on Lancaster County and the Hatboro area, with more of Pennsylvania to come. If you're outside that, reach out anyway and we'll tell you honestly whether we can help.
For clients
Who owns my ad account and leads?
You do. Your ad account, Facebook page, leads, and footage are yours. We work in your account with partner access. If we part ways, everything stays with you.
How do I get my leads?
New leads drop straight into your CRM, and an automation texts and emails them right away, so they hear from you while they're still interested. Nothing sits inside Meta waiting to expire.
How do I request a change to my ads?
Email [email protected] with what you'd like changed: a new offer, a paused service, a holiday, a full schedule. We'll confirm and make the change.
What if my schedule is full?
Tell us. We can lower spend or pause campaigns so you're never buried in leads you can't take. Pausing ads doesn't pause the minimum term.
Billing and contracts
How does billing work?
The management fee is billed monthly in advance, and your first month is paid before we start setup. Ad spend is billed by Meta directly to your card, separately from us.
Is there a contract?
Yes. Three months minimum, then month to month. After the minimum, cancel any time with 30 days' written notice.
Do you offer refunds?
Management fees for a month that has started aren't refundable, because the work for that month has begun. Full details are in our Cancellation and Refund Policy.
Are there any other fees?
No separate setup fee, no per-lead fees, and no markup on your ad spend. Your first month's management fee is paid upfront and covers setup. The management fee and your Meta ad spend are the only costs.
Texts, emails, and privacy
How do I stop text messages?
Reply STOP to any text from us and you'll be unsubscribed right away. Reply HELP for help. You can also email [email protected].
How do I unsubscribe from emails?
Use the unsubscribe link at the bottom of any marketing email, or email us and we'll remove you.
How do I request or delete my data?
Email [email protected]. See our Privacy Policy for what we collect and how we use it.
Find out if ads make sense for your business.
15 minutes. No pitch. If it's not a fit, we'll tell you.
Prefer to reach out directly? Email [email protected] or call or text 717-876-8465.